We stand behind our products

Every Custom Comfort product is designed and manufactured to provide excellent performance. Custom Comfort offers the following warranties based on the products you select. We encourage you to register your products within 90 days of purchase to enjoy the benefits of our 10-year warranty.

STANDARD BASE WARRANTY

5-Year Limited Parts Warranty From the Date of the Original Purchase
This limited warranty covers all defects in workmanship or material for the mechanical and electrical parts contained in the Product (“Defective Parts”) for a period of 5 years from the Date of Purchase. Custom Comfort will provide new or refurbished parts, or a replacement for all or part of the unit, at its sole discretion, to your licensed HVAC technician installer.

1-Year Limited Accessory Warranty From the Date of the Original Purchase
This warranty also covers all defects in workmanship or material for the unit controller (and remote controller, if applicable) for a period of 1 year. The ductless system is covered by standard warranty. Custom Comfort will provide a new or refurbished controller, at its sole discretion.

7-Year Compressor Warranty From the Date of the Original Purchase
The compressor contained in this product is warrantied for a period of 7 years from the Date of Purchase. Custom Comfort will provide a new or refurbished compressor, or a replacement for all or part of the unit, at its sole discretion, to your licensed HVAC technician installer.

10-YEAR STANDARD REGISTERED LIMITED WARRANTY

All “Indoor and Outdoor Products” registered by the installer or the Original Owner within 90 days of the Date of Purchase shall receive a Standard Registered Limited Warranty, which shall be identical to the Standard Base Warranty, except that the Limited Parts Warranty shall be for a term of 10 Years and the Limited Compressor Warranty shall be for a term of 10 years. All Product not registered within 90 days of the Date of Purchase shall be subject to the Standard Base Warranty. Some states do not allow warranty terms to be subject to registration; in those states the longer terms for Limited Parts Warranty and the Limited Compressor Warranty apply.